Your Questions, Answered

Yes. Every timepiece we offer is 100% authentic. Our team verifies the serial numbers, movement, and materials, and we stand behind each watch with a full authenticity guarantee.

We offer free insured shipping within the United States. Orders are processed within 1–2 business days and sent FedEx Overnight with a signature required. International customers are responsible for customs duties and taxes.

If you are not completely satisfied with your watch, you may return it within 24 hours of delivery for a full refund. The watch must be unworn and in the same condition as received. Custom or special order items are final sale. We reserve the right to decline any return.

Yes. We provide professional polishing and cleaning services as well as routine maintenance. Contact us to schedule a service appointment, and we’ll ensure your watch looks and runs like new.

You can book a personal appointment through our 1‑on‑1 booking page. Choose a convenient time for an in‑store or virtual appointment and we’ll confirm your session with one of our watch experts.