We stand behind every timepiece we sell and guarantee its authenticity.

Due to the unique and high-value nature of our inventory, all sales are final except in cases where an item is materially not as described or proven inauthentic.

📦 Return Eligibility

If you believe your watch is not as described, you must request return authorization within 24 hours of confirmed delivery.

To be eligible for a return:

• The item must be unworn, unaltered, and in the exact condition received

• All original boxes, papers, accessories, and packaging must be included

• The watch must not have been opened, adjusted, or tampered with

Failure to meet these conditions may result in the return being denied.

🚫 Non-Returnable Situations

We do not accept returns for:

• Buyer’s remorse

• Sizing or fit issues

• Normal wear expectations

• Any reason outside of “not as described” or authenticity concerns

🔍 Return Process

To initiate a return request, email echelontimepieces@gmail.com within 24 hours of delivery and include:

• Your order number

• A detailed explanation of the issue

• Supporting photos (if applicable)

If your return is approved:

• We will provide a prepaid, fully insured return shipping label

• The watch must be shipped back following our provided instructions

💸 Refunds

Once the item is received and inspected:

• A refund will be issued to the original payment method

• Please allow up to 5 business days for processing

All approved returns are subject to:

• Deduction of original shipping costs

• A 10% restocking fee

⚠️ Additional Terms

• We reserve the right to decline any return that does not meet the conditions outlined above

• We reserve the right to verify all claims before approving a return

• Any unauthorized return shipments will be refused

📩 Questions

If you have any questions about a watch or this policy, contact us before placing your order.

These terms and conditions (“Terms”) govern your use of Echelon Timepieces (“we,” “our,” “us”) and the purchase of pre-owned luxury watches through our website. By placing an order, you agree to these Terms. If you do not agree, please do not use our site.

Authenticity Guarantee

Every watch we sell is thoroughly inspected to verify authenticity, originality and condition. We do not sell counterfeit watches, “franken” watches or pieces with undisclosed aftermarket components. If you believe an item is not as described, contact us within 24 hours of receipt.

Order Acceptance

Your placement of an order is an offer to purchase our products. We reserve the right to accept or reject any order. Upon acceptance, you will receive an order confirmation via email.

Payment and Pricing

Prices are subject to change without notice. Payment is due at the time of order. All prices are in U.S. dollars and do not include applicable taxes or shipping charges.

Shipping

Orders are shipped fully insured via reputable carriers. Shipping times are estimates and not guaranteed. Risk of loss passes to you upon delivery.

Returns

Due to the nature of luxury timepieces, all sales are final. We only accept returns if the watch is not as described or is found to be counterfeit. Authorized returns must be requested within 48 hours of delivery and returned in the same condition, with all original accessories and documentation.

Limitation of Liability

Our liability is limited to the purchase price of the item. We are not responsible for any indirect, incidental or consequential damages arising from your use of the products or our website.

Governing Law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles.

Contact Information

For questions about these Terms, email Echelontimepieces@gmail.com

At Echelon Timepieces LLC, we take great care to ensure that your new watch arrives safely and on time. All orders are processed within 1–3 business days after payment is received. We ship domestically via insured FedEx provide complimentary OVERNIGHT shipping within the United States. Once your order ships, you will receive a tracking number so you can monitor its progress.

Every shipment is fully insured for its retail value and requires an adult signature upon delivery. Please make sure someone is available at the shipping address to sign for the package. For international customers, we offer shipping to select countries; shipping charges and delivery times vary by destination and will be calculated at checkout. Buyers are responsible for any customs duties, import taxes or fees assessed by their country. If you have special shipping requests or need expedited service, please contact us before placing your order and we will do our best to accommodate you.

We package each timepiece securely in its original box (when available) or a protective case to guard against damage during transit. If your watch arrives damaged or you encounter any issues with delivery, notify us within 24 hours so we can file a claim with the carrier. For more details on returns or exchanges, please refer to our Return & Refund Policy.

You can reach us anytime via our contact page or email. We aim to respond quickly—usually within hours!

At Echelon Timepieces, every watch is professionally verified before it’s offered for sale. No assumptions, no shortcuts — each piece goes through a strict, multi-step process to ensure complete authenticity and reliability.

1. Serial & Reference Verification

We locate and photograph the serial and reference numbers, then confirm them against correct brand ranges and historical production data.
If anything is altered, inconsistent, or suspicious, the watch never makes it to our inventory.

2. Dial, Case & Bezel Examination

Using professional magnification, we inspect:

• Dial printing and lume

• Rehaut engravings

• Case shape & finishing

• Crown guards

• Bezel fonts and insert details

We do not list watches with aftermarket or replaced components without specifications in listing.

3. Movement Authentication

The caseback is opened to confirm:

• Correct movement model & layout

• Genuine factory engravings

• Rotor, bridges, jewels & balance condition

4. Documentation & Provenance

When a watch includes box or papers, each item is verified for authenticity.
For watches without papers, we provide detailed inspection notes and an in-house authenticity report.

Our Standard

Only watches that pass every stage are approved for sale. We refuse to sell counterfeits, franken watches, movement swaps, or anything that does not meet correct specifications.

Every piece is backed by the Echelon Timepieces Authenticity Guarantee — full transparency, verified components, and complete peace of mind with every purchase.